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To start a return click here
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Too Faced Online only, and all returns are inspected upon return. Products purchased from Too Faced Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. Too Faced Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Too Faced Online. If issued in these instances, Too Faced Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
Return policy information for orders placed prior to 11/22/22 below:
At Too Faced Online, your satisfaction is important. If you wish to return or exchange an unused portion of your online order, you may start the process HERE. Please note only products purchased online at TooFaced.com may be returned or exchanged through the online process. Please note: Items noted as final sale or not-returnable are not eligible for exchange or return.
Your offer to purchase goods is accepted solely upon the terms and conditions stated below. Any additional or different terms and conditions proposed by you are rejected and shall have no effect. You agree that your order is an offer to buy, under these terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
All prices, discounts, and promotions posted on this site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing, promotions and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Most orders are processed within 48 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders for Priority Shipping will be processed the same day if received by 11am PST. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
Customers who have registered for an account with the Too Faced Website are able to check the status of pending orders by visiting the Order Status page. Alternatively, you may email us or call customer service. Once your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order. *Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.
Purchase limits have been exceeded.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Too Faced Online Customer Service Mon-Sun 6am-6pm PST at 1-855-TOO-FACED via chat.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. You will not be charged for any item until it is shipped.
Once your order has shipped or delivered, you may ** click here to initiate an online return and generate a prepaid return label (no printer required). Returns will be processed within 3 business days of receipt at our warehouse, and you will receive an email confirmation with your refund amount once we have fully processed your return. Please note: promotional items, final sale items, or products purchased somewhere other than TooFaced.com are not eligible for return online.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 855-TOO-FACED (855-866-3223)
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-855-866-3223. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Too Faced accepts orders that are billed and shipped to locations within the United States. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Too Faced Cosmetics shall not be liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Too Faced is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
Learn more about shipping here.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the United States. We reserve the right to define which products may be delivered to your country. Please note that many countries have specific import restrictions on certain products of materials, it is the responsibility of customers to check local customs regulations before placing an order for international delivery. All purchases will be made in US dollars. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international delivery.
For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Accepted payment methods:
• American Express
We're sorry, we do not accept:
• Layaway plan
• Personal Checks
• Money Orders
Your credit card will be billed once your order is shipped.
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV. Sales tax will be assessed on the total purchase*, including shipping and handling charges. NOTE: Shipping is taxable in ND, NE, SD, but is not taxable in SC and IA. If you have other questions regarding sales tax, please feel free to contact Customer Service toll free 855-TOOFACED (866-3223) or via chat.
We do not offer price adjustments on any products.
You represent and warrant that you are buying products or services from the site for your own personal or household use only, and not for resale or export. Orders are limited to no more than five (8) units of any items and no more than fourteen (14) total units per transaction. In addition, we must also limit orders to no more than three (3) orders per customer per day. Furthermore, frequent orders in a one month period of multiple units may be rejected by Too Faced. Too Faced may reject orders at any time in their sole discretion if they suspect the order is for resale or export.
Although we try to represent our shades and describe and depict textures of items as accurately as possible, the actual colors you see depend on your monitor and product descriptions, colors, information, or other content is subject to change.
Too Faced shall not be liable for any delay or failure of performance due to conditions or events beyond its reasonable control, including, without limitation, natural disasters, accidents, labor disputes, shortages, ordinances, rules and regulations and inability to obtain material, equipment or transportation. If Too Faced’s production of merchandise is curtailed or suspended, deliveries may, at Too Faced’s option, be cancelled or be proportionately curtailed and then, at Too Faced’s option, resumed upon the removal of the cause so interfering with production and continued until the entire quantity purchased hereunder has been delivered. Too Faced shall have the right to allocate its available supply of goods among its customers and affiliates in such manner as Too Faced deems fair and equitable.
TOO FACED MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE GOODS DESCRIBED HEREIN, INCLUDING WITHOUT LIMITATION ANY REPRESENTATION OR WARRANTY CONCERNING THE DESIGN, MANUFACTURE, USE OR PERFORMANCE OF ANY SUCH GOODS OR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TOO FACED’S TOTAL LIABILITY FOR ANY COST, LOSS, DAMAGE OR OTHER POTENTIAL OR ACTUAL EXPENSES ARISING DIRECTLY OR INDIRECTLY OUT OF THE PURCHASE AND SALE OF THE GOODS DESCRIBED HEREIN SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE GOODS WITH RESPECT TO WHICH ANY CLAIM IS MADE, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE. IN NO EVENT SHALL TOO FACED BE LIABLE IN ANY WAY FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES EVEN IF TOO FACED IS INFORMED OR IS OTHERWISE AWARE OR SHOULD BE AWARE OF THEIR LIKELIHOOD.
All matters arising out of or relating to the purchase of goods are governed by and construed in accordance with the internal laws of the State of California, USA without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of California.
Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the State of California in each case located in the County of Orange, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.
If any term or provision of these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.