FAQ

  1. HOW DO I CONTACT TOO FACED?

    • For website and order inquiries, please call 855-Too-Faced, or send an email to: onlineorders@toofaced.com.
    • For marketing or PR inquiries, please send an email to: marketing@toofaced.com.
    • For career inquiries, please send an email to: hr@toofaced.com.
    • For all other inquiries, please Contact Us and complete the form.
  2. HOW DO I JOIN THE TOO FACED A-LIST?

    We currently offer international shipping for the following countries- Ireland, United Kingdom, Mexico, and Canada. By placing your order, you agree to the Terms & Conditions and Privacy Policy of Borderfree, Too Faced Cosmetics LLC’s international fulfillment service

    *Please note: Only certain browsers are supported by our third party International vendor. If you cannot place an order, please try another compatible browser.

  3. UH OH, I FORGOT MY PASSWORD!

    No worries, click forgot my password and we'll send your password back to you faster than you can say "glamorous"!

  4. HOW DO I OPT OUT OF EMAILS?

    Why would you want to?! Our Too Faced fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.

  5. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

    Orders typically process within 2 business days (Monday-Friday) and transit time is typically 5-7 days. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping. During sales, shipping may take longer.

    *During Summer Lovin' Sale and 3-day holiday weekends, shipping may take a bit longer than normal - but be patient, the reward is worth the wait!

  6. HOW DO I TRACK MY ORDER?

    We've actually made this super simple! You can create an account and log in to see the status of your order. You can even see past orders and easily re-order the same products that you've already grown to love and adore!

  7. DO YOU TEST ON ANIMALS?

    No way, Too Faced loves animals! Our products are totally cruelty-free. In fact, our brushes are made with the softest and gentlest teddy-bear hair. Here is a complete list of our Vegan-friendly products (no animal bi-products):

    • Absolutely Flawless Concealer
    • I Want Kandee Banana Pudding
    • Better Than Sex Mascara
    • Better Than Birthday Sex Mascara
    • Beauty Balm (All Shades)
    • Born This Way Foundation in all shades
    • Born This Way Ethereal Setting Powder
    • Bottle of Unicorn Tears Highlighter Drops
    • Brightening Blush in Mocha My Amore
    • Bronzed & Poreless
    • Brownie Brow Pencil in Browne-y & Blonde-y
    • Brow Quickie in Universal Taupe & Brunette
    • I Want Kandee Black Licorice Liner
    • Sun Bunny Bronzer
    • Chocolate Soleil Matte Bronzer in Regular & Milk
    • Chocolate Soleil Matte Bronzer in Dark Chocolate (old packaging)
    • Chocolate Gold Soleil
    • Cocoa Contour Palette in Original Shade, not Deep
    • Cocoa Powder Foundation in All Shades
    • Dew You Foundation in All Shades
    • Dew You Setting Spray
    • Diamond Light
    • Festival Refresh Makeup Spray
    • Glitter Pop Peel Off Eyeliner (all shades)
    • Hangover Primer
    • La Crème Color Drenched Lip Cream (all shades) except Lollipop & Mean Girls
    • Lip Injection Lip Plumping Lip Gloss
    • Lip Injection Extreme
    • Lip Insurance Lip Primer
    • Love Flush Blush - How Deep is Your Love
    • Love Flush Flush Blush - Your Love is King
    • Love Light (all shades)
    • Magic Crystal Mysical Effect Lip Topper - Mermaid Tears (ONLY)
    • Mascara Melt Off
    • Matte Eye Palette
    • Melted Liquified Long Wear Lipstick (all shades)
    • Melted Chocolate Liquified Long Wear Lipstick (all shades)
    • Melted Metal Liquified Long Wear Lipstick (all shades)
    • Melted Gold Liquified Gold Lip Gloss
    • Melted Latex (all shades)
    • Peach Blur Finishing Powder
    • Peach My Cheeks Melting Powder Blush (all shades)
    • Peach Perfect Comfort Matte Foundation (all shades)
    • Primed & Peachy Primer
    • Primed & Poreless Pressed
    • Sketch Marker – Black
    • Sketch Marker – Charcoal Black
    • Sketch Marker – Deep Espresso
    • Sketch Marker – Smokey Emerald
    • Sketch Marker – Deep Navy Blue
    • Sketch Marker – Sky Blue
    • Sketch Marker – Steel Blue
    • Sketch Marker – Papaya Peach
    • Sketch Marker – Canary Yellow
    • Sketch Marker – Pure White
    • Sweetheart Bronzer
    • Sweethearts Perfect Flush Blush (all shades)
    • Sweetie Pie Bronzer
    • Sweet Peach Creamy Peach Oil Lip Gloss (all shades)
    • Sweet Peach Glow
    • Unicorn Horn Mystical Highlighting Stick - Unicorn Tears (only)
    • Pro-Essential Teddy Bear Hair Brush Set
    • Mini Brush Set (Teddy Bear Hair)
    • Kabuki Brush (Teddy Bear Hair)
    • Flat Kabuki Mini Brush (Teddy Bear Hair)
    • Powder Pouf Brush (Teddy Bear Hair)
    • Bronze-Buki Brush (Teddy Bear Hair)
    • Mr. Right
    • Shadow Brushes Essential 3 Piece Set (Teddy Bear Hair)
    • Petit Pouf (Teddy Bear Hair)
    • Magic Rainbow Strobing Brush
  8. DO YOU USE PARABENS IN YOUR PRODUCTS?

    Here is a complete list of our products which are formulated without parabens:

    • Amazing Face Liquid Foundation (all)
    • Beach Bunny
    • Better Than False Lashes Extreme!
    • Better Than Love
    • Better Than Sex
    • Born This Way Concealer (all)
    • Born This Way Foundation (all)
    • Boudoir Eyes
    • Bronzed & Poreless
    • Brow Envy Bulletproof
    • Brows (both shades)
    • Brow Quickie
    • Bulletproof Eyeliner (all)
    • Candlelight Glow Highlighting Powder (Rosy Glow, Warm Glow)
    • Cat Eyes
    • Chocolate Bar
    • Chocolate Bon Bons
    • Chocolate Soleil Matte Bronzer
    • Cocoa Contour
    • Cocoa Powder Foundation (all)
    • Dark Chocolate Soleil
    • Endless Summer Bronzer
    • Glitter Glue
    • Hangover Primer
    • Instant Attitude Brow Lift
    • La Crème Color Drenched Lipstick (all)
    • La Crème Lip Balm (all)
    • Lash Injection Mascara
    • Lip Injection
    • Lip Injection Extreme
    • Lip Injections Glossy
    • Lip Insurance Glossy
    • Love Flush Blush (all)
    • Love Flush Wardrobe
    • Melted (all)
    • Melted Chocolate (all)
    • Melted Metal (all)
    • Milk Chocolate Soleil Matte Bronzer
    • Natural Eyes
    • Natural Matte Eye
    • Perfect Eyes Eyeliner (all)
    • Perfect Lips (all)
    • Pink Leopard Blushing Bronzer
    • Primed & Poreless Face Primer
    • Primed & Poreless Loose Powder
    • Primed & Poreless Pressed
    • Primed & Poreless Pure Face Primer
    • Selfie Powders
    • Semi-Sweet Chocolate Bar
    • Shadow Insurance Primer
    • Shadow Insurance Candlelight
    • Shadow Insurance Champagne
    • Sketch Marker
    • Snow Bunny
    • Soul Mates
    • Sun Bunny
    • Sweethearts Blush (Something About Berry, Peach Beach, Candy Glow)
    • The Little Black Book of Bronzers
    • The Power of Makeup
    • Totally Cute Eye Shadow Collection
  9. HOW DO I RETURN SOMETHING?

    Too Faced is happy to accept returns on all merchandise within 30 days of purchase. Unfortunately and without exception, Too Faced cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy. Sorry, shipping and handling fees are not refundable on returns. Returns are available for products purchased on TooFaced.com. For purchases at all other retailers, including Ulta, Sephora, Macy's and Sephora Inside JC Penney's, please see specific retailer return policies.

    All returns should be sent to: TOO FACED COSMETICS ATTN: WEB RETURNS 18231 McDURMOTT West, Suite 100 IRVINE, CA 92614

    When returning products to Too Faced, please secure a tracking number for your shipment so that we can ensure safe delivery.

  10. HOW MUCH DOES SHIPPING COST?

    To view our shipping costs, visit our Shipping Info page.

  11. SOMETHING IS MISSING FROM MY ORDER / MY ORDER WAS INCORRECT!

    Whooops! We're happy to help fix this – contact customer service to start the process by calling 855-Too-Faced or send an email to: onlineorders@toofaced.com.

  12. IS THIS WEBSITE SECURE?

    Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on TooFaced.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.

  13. HOW DO I USE A COUPON CODE?

    Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the check-out process. There will be a link to enter your code on the 'review order' page of the check-out process. Please note that only one promotion code can be entered for a given order from TooFaced.com and supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited. Cannot be used on orders already placed. Special Note: no promo codes are permitted during Vintage Sales.

  14. WHICH CREDIT CARDS ARE ACCEPTED ON THIS SITE?

    We accept VISA, Mastercard and American Express credit cards. Gift cards are also an acceptable form of payment. At this time, we do not accept credit cards from International banks – sorry for the inconvenience!

  15. DO YOU ACCEPT ORDERS FROM CUSTOMERS OUTSIDE THE UNITED STATES?

    Currently, we can ship to customers in the United States, Canada, Mexico, UK & Ireland. We also ship to AFO/FPO addresses. 

  16. I SEE THAT YOU OFFER FREE SAMPLES – HOW DO I GET IN ON THAT?

    When you go to check-out you will see an option to add a free sample to your order. We encourage you to try new products that you haven't tried before – you just might find yourself back here purchasing the full size! During promotional periods, we sometimes offer bonus samples with orders.

  17. WHAT IS THE STATUS OF MY ORDER?

    You can review the status of your order by going to My Account at the top of the page and selecting Sign In where you can sign into your account to view your order status and history. You can also click the link on your order confirmation email.

  18. HOW DO I KNOW IF MY ORDER WAS PLACED?

    Once you have completed your order, a confirmation email will be sent to the email address associated with your account. Please Note: If you are paying with PayPal, it will be sent to the email address associated with your PayPal account, which may be different. You may also review your order by clicking Track Order under the My Account tab at the top of the page.

  19. HOW DO CHANGE OR CANCEL MY ORDER?

    If you need to make any changes to your order, please call us immediately after making your purchase at 855-Too-Faced. Once your order has been processed, we will be unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to assist you.