FAQ

  1. HOW DO I CONTACT TOO FACED?

    • For website and order inquiries, please call 855-Too-Faced, or send an email to: onlineorders@toofaced.com.
    • For marketing or PR inquiries, please send an email to: marketing@toofaced.com.
    • For career inquiries, please send an email to: hr@toofaced.com.
    • For all other inquiries, please Contact Us and complete the form.
  2. HOW DO I JOIN THE TOO FACED A-LIST?

    We currently offer international shipping for the following countries- Ireland, United Kingdom, Mexico, and Canada. By placing your order, you agree to the Terms & Conditions and Privacy Policy of Borderfree, Too Faced Cosmetics LLC’s international fulfillment service

    *Please note: Only certain browsers are supported by our third party International vendor. If you cannot place an order, please try another compatible browser.

  3. UH OH, I FORGOT MY PASSWORD!

    No worries, click forgot my password and we'll send your password back to you faster than you can say "glamorous"!

  4. HOW DO I OPT OUT OF EMAILS?

    Why would you want to?! Our Too Faced fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.

  5. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

    Orders typically process within 2 business days (Monday-Friday) and transit time is typically 5-7 days. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping. During sales, shipping may take longer.

    *During Summer Lovin' Sale and 3-day holiday weekends, shipping may take a bit longer than normal - but be patient, the reward is worth the wait!

  6. HOW DO I TRACK MY ORDER?

    We've actually made this super simple! You can create an account and log in to see the status of your order. You can even see past orders and easily re-order the same products that you've already grown to love and adore!

  7. DO YOU TEST ON ANIMALS?

    No way, Too Faced loves animals! Our products are totally cruelty-free. In fact, our brushes are made with the softest and gentlest teddy-bear hair. Here is a complete list of our Vegan-friendly products (no animal bi-products):

    • 3*Way Lash Lining Tool
    • Absolutely Flawless Concealer (Honey, Perfect Nude and Vanilla)
    • Better Than Sex Mascara
    • Better Than Sex Mascara Ornament
    • Borderline Anti-Feathering Lip Pencil
    • Born This Way Foundation (all)
    • Bronze-Buki Brush (Teddy Bear Hair)
    • Bronzed & Poreless
    • Brow Quickie
    • Chocolate Soleil Matte Bronzer (3 shades)
    • Cocoa Contour Palette
    • Cocoa Powder Foundation (all)
    • Endless Summer 16 Hour Long-Wear Bronzer
    • Flat Kabuki Mini Brush (Teddy Bear Hair)
    • Hangover Primer
    • Instant Attitude Brow Bone Highlighting Pencil
    • Kabuki Brush (Teddy Bear Hair)
    • La Crème Color Drenched Lipstick (all shades except Lollipop & Mean Girls)
    • Lip Injection Extreme
    • Lip Injection Lip Plumper Ornament
    • Lip Injection Power Plumping Lip Gloss
    • Lip Insurance Glossy
    • Lip Insurance Lip Primer
    • Love Flush Blush (How Deep is Your Love, Your Love is King)
    • Mascara Melt Off
    • Melted Chocolate Liquified Lipstick (all)
    • Melted Liquified Long Wear Lipstick (all)
    • Melted Liquified Long Wear Lipstick Ornament
    • Melted Metal Liquified Metallic Lipstick (all)
    • Mr. Right
    • Perfect Eyes (Perfect Black, Perfect Brown, Perfect Purple, Perfect Storm, Perfect Peacock, Perfect Moss, Perfect Espresso)
    • Perfect Lips Lip Liner (Perfect Berry, Perfect Red, Perfect Spice, Perfect Nude)
    • Primed & Poreless Pure Primer
    • Primed & Poreless Face Primer
    • Primed & Poreless Loose Powder
    • Primed & Poreless Pressed Powder
    • Pro-Essential Teddy Bear Hair Brush Set
    • Royal Oil
    • Sketch Marker (all except Deep Lilac & Candy Pink)
    • Soul Mates (both shades)
    • Sweet Peach Creamy Peach Oil Lip Gloss
    • Sweet Peach Glow
    • Sweethearts Bronzer Sweet Tea
    • Sweethearts Perfect Flush Blush (all)
    • Tinted Beauty Balm (all)
  8. DO YOU USE PARABENS IN YOUR PRODUCTS?

    Here is a complete list of our products which are formulated without parabens:

    • Amazing Face Liquid Foundation (all)
    • Beach Bunny
    • Better Than False Lashes Extreme!
    • Better Than Love
    • Better Than Sex
    • Born This Way Concealer (all)
    • Born This Way Foundation (all)
    • Boudoir Eyes
    • Bronzed & Poreless
    • Brow Envy Bulletproof
    • Brows (both shades)
    • Brow Quickie
    • Bulletproof Eyeliner (all)
    • Candlelight Glow Highlighting Powder (Rosy Glow, Warm Glow)
    • Cat Eyes
    • Chocolate Bar
    • Chocolate Bon Bons
    • Chocolate Soleil Matte Bronzer
    • Cocoa Contour
    • Cocoa Powder Foundation (all)
    • Dark Chocolate Soleil
    • Endless Summer Bronzer
    • Glitter Glue
    • Hangover Primer
    • Instant Attitude Brow Lift
    • La Crème Color Drenched Lipstick (all)
    • La Crème Lip Balm (all)
    • Lash Injection Mascara
    • Lip Injection
    • Lip Injection Extreme
    • Lip Injections Glossy
    • Lip Insurance Glossy
    • Love Flush Blush (all)
    • Love Flush Wardrobe
    • Melted (all)
    • Melted Chocolate (all)
    • Melted Metal (all)
    • Milk Chocolate Soleil Matte Bronzer
    • Natural Eyes
    • Natural Matte Eye
    • Perfect Eyes Eyeliner (all)
    • Perfect Lips (all)
    • Pink Leopard Blushing Bronzer
    • Primed & Poreless Face Primer
    • Primed & Poreless Loose Powder
    • Primed & Poreless Pressed
    • Primed & Poreless Pure Face Primer
    • Selfie Powders
    • Semi-Sweet Chocolate Bar
    • Shadow Insurance Primer
    • Shadow Insurance Candlelight
    • Shadow Insurance Champagne
    • Sketch Marker
    • Snow Bunny
    • Soul Mates
    • Sun Bunny
    • Sweethearts Blush (Something About Berry, Peach Beach, Candy Glow)
    • The Little Black Book of Bronzers
    • The Power of Makeup
    • Totally Cute Eye Shadow Collection
  9. HOW DO I RETURN SOMETHING?

    Too Faced is happy to accept returns on all merchandise within 30 days of purchase. Unfortunately and without exception, Too Faced cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy. Sorry, shipping and handling fees are not refundable on returns. Returns are available for products purchased on TooFaced.com. For purchases at all other retailers, including Ulta, Sephora, Macy's and Sephora Inside JC Penney's, please see specific retailer return policies.

    All returns should be sent to: TOO FACED COSMETICS ATTN: WEB RETURNS 18231 McDURMOTT West, Suite 100 IRVINE, CA 92614

    When returning products to Too Faced, please secure a tracking number for your shipment so that we can ensure safe delivery.

  10. HOW MUCH DOES SHIPPING COST?

    To view our shipping costs, visit our Shipping Info page.

  11. SOMETHING IS MISSING FROM MY ORDER / MY ORDER WAS INCORRECT!

    Whooops! We're happy to help fix this – contact customer service to start the process by calling 855-Too-Faced or send an email to: onlineorders@toofaced.com.

  12. IS THIS WEBSITE SECURE?

    Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on TooFaced.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.

  13. HOW DO I USE A COUPON CODE?

    Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the check-out process. There will be a link to enter your code on the 'review order' page of the check-out process. Please note that only one promotion code can be entered for a given order from TooFaced.com and supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited. Cannot be used on orders already placed. Special Note: no promo codes are permitted during Vintage Sales.

  14. WHICH CREDIT CARDS ARE ACCEPTED ON THIS SITE?

    We accept VISA, Mastercard and American Express credit cards. Gift cards are also an acceptable form of payment. At this time, we do not accept credit cards from International banks – sorry for the inconvenience!

  15. DO YOU ACCEPT ORDERS FROM CUSTOMERS OUTSIDE THE UNITED STATES?

    Currently, we can ship to customers in the United States, Canada, Mexico, UK and Ireland. We also ship to AFO/FPO addresses.

  16. I SEE THAT YOU OFFER FREE SAMPLES – HOW DO I GET IN ON THAT?

    When you go to check-out you will see an option to add a free sample to your order. We encourage you to try new products that you haven't tried before – you just might find yourself back here purchasing the full size! During promotional periods, we sometimes offer bonus samples with orders.

  17. WHAT IS THE STATUS OF MY ORDER?

    You can review the status of your order by going to My Account at the top of the page and selecting Sign In where you can sign into your account to view your order status and history. You can also click the link on your order confirmation email.

  18. HOW DO I KNOW IF MY ORDER WAS PLACED?

    Once you have completed your order, a confirmation email will be sent to the email address associated with your account. Please Note: If you are paying with PayPal, it will be sent to the email address associated with your PayPal account, which may be different. You may also review your order by clicking Track Order under the My Account tab at the top of the page.

  19. HOW DO CHANGE OR CANCEL MY ORDER?

    If you need to make any changes to your order, please call us immediately after making your purchase at 855-Too-Faced. Once your order has been processed, we will be unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to assist you.