INTERNATIONAL FAQs

Please check latest tracking updates for your order using the following link: TRACK MY ORDER

We will also send you a series of email updates as your package is moving through the delivery process.

The local carrier may reach out to you with this option, but unfortunately this is not possible in majority of cases.

Yes, PO Box delivery is possible.

Shipping address changes are possible prior to your order being shipped. Please contact our team at 855-TOOFACED (866-3223) or via chat to request any changes. Once your order has been shipped, we are no longer able to change the delivery address.

The transit time will be based on the service you have selected - information related to each service is available here. You can track your order via the following link: TRACK MY ORDER

If the local carrier has been unable to complete delivery, and there is no suitable place, or shopper instructions as to where they can safely leave the package, then eShopWorld will send an email to you to advise of the delivery attempt. The carrier will also contact you or leave a notification with instructions on next steps to be taken to receive your delivery.

If you wish to return a product, please do so within 30 days from the from the date you receive your order and a refund on the purchase price, less the cost of shipping, will be processed.

Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and sale items cannot be returned for a refund. Naturally, we cannot take returns on overly used or worn products, as determined by Too Faced or products not bought online at toofaced.com. Please see below for information regarding international returns.

You can Return your item(s) using the following link:TRACK MY ORDER

Please pack your items in its original packaging, ensuring your package is securely closed.

Your return will be shipped to return hub specified on your return label. Once received in our Hub, we will process immediately, and your refund will be credited to your original form pf payment within 3-5 business days.

You will receive a full refund for your return where it is deemed that Too Faced are at fault for the return e.g. Damaged Goods. All other returns will have the shipping cost deducted from their refund.

Duties and Taxes are included in our product prices, so you will not have to pay any additional fees on receipt of your goods.

Too Faced offers multiple currencies to help your shopping experience. The currency that you shop with is determined by your shipping destination and will be displayed on the product page and at checkout - before completing your purchase.

If you pay by debit card or PayPal you will be charged at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping. Please note your bank or card issuer may reserve the order amount in your account immediately.

We are happy to offer a variety of payment methods. The below methods are available on checkout:

Credit: Visa, Mastercard, Discover, American Express

Debit: Electron, Maestro

Wallet: PayPal